Job Openings >> Experienced Collection Agent
Experienced Collection Agent
Title:Experienced Collection Agent
Location:Call Center - Jacksonville Florida
Department:Call Center
Job Category:Call Center - Recovery Agent

Experienced Collections Agent

More information about this job:


CCI is a full-service provider for every aspect of the customer lifecycle, while servicing clients nationwide with over 600 employees across 12 locations and 3 divisions. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We’ll provide you with the tools, training and a team who will guide you and help you grow. Along the way, you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  • Competitive base pay with monthly bonus potential
  • Opportunities to gain valuable professional skills through on-going training
  • Benefits offered after 60 days to include: Health, Dental, Vision, Life, Short-Term and Long-Term Disability
  • Paid Holidays after 90 days
  • Career growth opportunities
  • Fun and challenging career that will support your growth



We didn’t get this far by simply checking the boxes and performing at the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves and their competition. Bottom line, you can elevate your career by giving 100% every day to reach your full potential and prove to CCI you want to be more than average.


Minimum Qualifications:

  • 3+ years’ experience in Debt Collections, Skip Tracing and/or High and Low Balance Collections
  • Effective communication, negotiation, and problem solving skills
  • Ability to multi-task in a production driven environment


Most of our employees begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, CCI excels for our clients.


Job Responsibilities:

  • Make outbound telephone calls to customers informing them of their delinquent account
  • Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
  • Think outside of the box to negotiate the best possible arrangement.
  • Performance is based on daily call volume/effective resolution compared to assigned monthly goals.

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